📢 iOS Users: A Friendly PSA from One Drop

STOP force-quitting your apps on iOS.

Yep, you read right. And yes, we had the same initial reaction as you. But all this force-quitting on our iPhones is hurting, not helping. Plain and simple, “you should force an app to close only when it’s unresponsive,” according to Apple. When asked point-blank by a user whether Apple employees force-quit their apps and if it had any benefits to preserving battery-life, Apple VP of Software Engeineering Craig Federighi put it best: “No and No.

Born This Way

Superhero skills went into ensuring iOS worked in such a way that once an app is in the background, it’s “frozen.” It’s not burning through your battery life, it’s simply stalled until the next time you want to use it. The system is designed precisely this way, so that iOS can keep a passive relationship going with all apps & devices you have running in the background without putting iPhone battery life at risk.

iOS + One Drop

What does all of this mean for your One Drop app and meter? If you keep your One Drop app running in the background, iOS remembers all the data in your One Drop app it pulled up upon that initial launch. Next time you open your app, One Drop can retrieve all that data in a flash. Additionally, it keeps that oh-so-special bluetooth connection in-tact, making it easier for your One Drop | Chrome and app to speak with each other on command.

Force-quitting One Drop on your iPhone, however, causes major breakage. The operating system forgets One Drop was ever there. All the data, the BT-connection is gone. Meaning relaunching your One Drop app the next time around will be like rekindling an old flame. Awkward, slow, and cumbersome.

Method to the Madness

No, there isn’t one in the instance of the force-quit fallacy. There is, however, a method to keeping your apps running in the background. Unless an app is frozen or giving you a stink, keep ’em up to speed & ready for action. You’ll keep iPhone battery life up, and frustration levels down. The more you know!


Introducing: Amazon Alexa Voice Integration

Alexa, tell One Drop my blood sugar is 89.

It’s live! The  One Drop Alexa Skill is finally here, and with it, the ability to log all of your diabetes data without ever lifting a finger.  We can now log and track our blood glucose, activity and food moments, and receive data summaries of those records, all via voice command!

Anything else?

You bet. People in separate locations (a mother, grandfather, caregiver, etc.) can access these same data snapshots as long as they have access to your One Drop account. Ask Alexa to log your current meal from across a room and that data point becomes immediately available to everyone with access to your One Drop data.  If you are working with a One Drop | Expert, you can start a conversation about the current meal right away!

How do I get One Drop Alexa?

Simple! As long as you have an Alexa device (Amazon Alexa or Amazon Echo) and your own One Drop app account, you’re ready to get started. Here’s what to do next:

on Desktop / Mobile Web Browser:
-Go to the One Drop Alexa landing page
-Enable Skill
-Sign In to your One Drop account *you may need to turn off pop-up blockers here
-Grant Permissions by pressing OK
-You’re in!

on Mobile (Amazon Alexa App):
-Menu > Skills
-Search One Drop
-Sign In to your One Drop account
-Grant Permissions by pressing OK
-You’re in!

When you’re busy prepping your low-carb zucchini pasta, you don’t have to waste any time logging your pre-dinner BG; instead, tell it to Alexa! Here are a few other questions and commands to try out:

-“Alexa, tell One Drop my blood glucose is [89].”
“Alexa, tell One Drop I ate [12] carbs.”
“Alexa, tell One Drop I ate [16] carbs for lunch.”
“Alexa, tell One Drop I ran for [30] minutes.”
“Alexa, ask One Drop how many carbs have I eaten?”
“Alexa, ask One Drop what’s my daily summary?”
“Alexa, ask One Drop what’s my med schedule today?”

It’s always a good time to log diabetes data; now with your One Drop + Alexa, you can do it anytime, anywhere, without even lifting a finger.

Get One Drop | Chrome

PRO-TIP: Share reports with your healthcare Team!

BIG NEWS! One Drop now includes improved reports! Find out how to use our new report features.

Our improved reports now include a Blood Glucose Report for deep analysis of blood glucose trends, a Simple Logbook, and CSV file. Share a link to your reports with anyone so they can view and analyze your results.

Here’s how to access your reports:


Blood Glucose Report

Take a look at your Blood Glucose Report by tapping “Blood Glucose Report” in the Reports menu. This report, meant to be viewed on a desktop, displays your blood glucose data for easy analysis. Simply share the link to your report to yourself or to a caregiver to view the data.

In the Blood Glucose report, you can view your blood glucose by hour and day. Change the time range in the top right corner to see your 7, 14, 30 and 90 day trends. The table below the graph also allows your to see your average steps and carb intake over the designated time span. Above the graph, you can see your A1c, weight and medication history to see where you started and how far you’ve come.

Understand Your Graphs

On the graph, each number displayed represents the average of all the blood glucose readings taken for that particular hour or day across the selected time period. Your report gives you a daily and hourly graph — just scroll down your reports to see the different graphs.

In the above report showing blood glucose by hour over the past 30 days, you can see that Rachel’s average at 8am is 88. Below the graph is a table that breaks down blood glucose readings into:

  • % above range
  • in-range
  • % below range

You can set your range in the health goals in Settings, the default setting is 70 mg/dL – 130 mg/dL. Rachel was in-range 82% of the time at 8am, above her set range 4% of the time and below range 14% of the time.

Spotting trends like a low 14% of the time at 8am, after a majority of steps in a day, can help Rachel modify her exercise routine and/or doses of insulin to prevent lows in the morning.

Understanding the Details

Hover over any average value on the graph to get more detailed information about how you’re doing at that time of day. In the report above, you can see that Rachel has a range of 49 mg/dl to 254 mg/dl at 2pm. The bars that extend above and below the average show the range. The pop-up box gives:

  • the range of your highest and lowest numbers
  • the 25th percentile
  • the 75th percentile

The 75th percentile is the number that 75% of your blood glucose readings fall beneath. The 25th percentile is the number that 25% of your readings fall below or 75% of your readings are above.

Simple Logbook

Take a look at your Simple Logbook by tapping “Simple Logbook” in the Reports menu. Like the Blood Glucose Report, this is meant to be viewed on a desktop. You can share the link with your healthcare team, family members, and friends.

Your simple logbook shows you all of your moments by day and provides you daily averages. Use the moment type and time range filters at the top right to highlight the data you’d like to see. To use the moment type filters, click the box next to the type of moment(s) you would like to view or hide in your report. These filters make it easy to track how each moment type can affect another.


Send all of your moments in a CSV file to your care team by simply selecting the time frame and your preferred delivery method. We make it easy to deliver your diabetes data to your doctors, spouse, friends, and family, just select your delivery method and send!

Want to see these reports in action?

Check out the videos at the links below:

>> More advanced reporting is also on the way — stay tuned!

PRO-TIP: How to use the new Notifications Inbox

Missed a notification? No problem!

Our new notification inbox stores them all for you. See your meds and glucose check reminders, motivational messages, and more. Just tap on the bell icon at the bottom of the home screen to see your notifications. *This feature is currently available on iOS devices only. 

Here’s how to enable notifications from One Drop

Go to Settings in the One Drop app. You can find Settings by tapping on the gear in the upper right corner of the home screen. In Settings, tap Notifications & Permissions.

  • Customize your notifications using the toggles next to the options listed.


If you haven’t ever enabled notifications before, tap Edit Notification Settings . You’ll be led to your phone Settings from here. Tap notifications. Then select the notifications you would like to receive by using the toggle next to each.


One Drop Caicos: How Do You Swim with a Backpack?


We are a few weeks out from the One Drop Caicos adventure, and preparations are well under way. These diabadasses have been training since January! As part of our One Drop Caicos series, team captain Erin Spineto shows us all the prep involved for their mega-trek across the Caicos Islands. 

June is fast approaching and training is really starting to amp up. My long rides and paddles have been ambushed by a stretch of bad weather, but a little shifting of my schedule has kept me on course. That, and a good indoor bike trainer.

I have added land paddling, where you ride a skateboard and use a paddle with a blunt end to propel yourself along the ground, to my schedule to get in some paddle training after school since there is not enough time in the day right now to get in a good workout after work without paddling alone in the dark. It has infused my workouts with a fun new challenge.

One Drop Caicos - Kati Hike ErikaGym-Caicos

I am totally encouraged, also, by seeing the posts from my teammates about their long swims and rides. It is nice to have their success motivate me. And because I don’t want to let them down, I am way more motivated to stick to my workout schedule.

Erin-OneDropAppI love looking at my One Drop App and seeing a full week with huge orange spots nearly every day. Orange is the color used in the app for activity. The bigger the spot, the longer you were active. It is a great way to reward myself at the end of a long week.


I have been looking into how to design the rig we will use during our swims. We will be traversing several cays on foot and then swimming the distance between the cays. Which means we will have to tow our backpacks behind us in the water.

We will have Blood Red Clothing dry backpacks, which are phenomenal. They are completely watertight. But I will have to design a rig to ensure they float and find a way to attach them to a waist band so that we can pull them behind us with minimal drag.

That process will be a lot of trial and error. And once I have the system in place, each of the girls will need to assemble their own rig and try it out in the water to get used to it. It will for sure change their swimming dynamics. I think I am most excited about this aspect of the trip, because I love to design and build things and I have never taken on something like this rig before.

I have also been doing a good deal of research in January about the tides and currents in the area. The channels we will be swimming will be the most dangerous parts of Day 3.

The Caicos chain is situated on an underwater plateau, so the water is pretty shallow for a good distance out from land. But when the tides drop, a good chunk of water will drop off the plateau in all directions.


Towards the south where it is open to the ocean this is not as big of an issue. But to the North and West where we will be swimming that same amount of water will have to pass between the islands in small channels. The current here can be swift and pull us off the plateau into the deep ocean.

We will be timing our swims accordingly to avoid the fastest of the currents and swimming where we have plenty of room to drift without getting into trouble.

The last of the channels is the busiest with boaters since it leads to the biggest marina and also is a place for water skiing. I will be working on our swim rig to increase visibility in this area so we don’t get run over by a speedboat.

PRO-TIP: Become a Food Logging Master

Track your food with just a few taps! We’ve made it easier to search, save, and log your meals.

The latest version of One Drop | Mobile makes food logging a breeze! You can now categorize meals by meal type (breakfast, lunch, dinner or snack), easily search the food library, add foods/recipes from your Saved Foods, and sort all your saved foods/recipes. Read on for more details!


How to Sort Saved Foods

In the food logging screen, tap on “Saved Foods.” Your Saved Foods can be sorted by recently logged meals, name of food (alphabetic order) or meal group.


How to Log a Meal the Fast Way

We have also made it easier to select and log meals in the food library. Search and add items to a meal, then choose to “Log Now” to log right away or “Add & Continue” to continue adding more foods.



How to Save Favorite Foods

To add a meal to “My Foods” from the food library, enter all components of the meal and then select “Add & Continue”. Then enter the name of the meal below the dial and save.


And that’s it! Now you’re a food logging pro. Still have questions? Drop us a comment below and we’ll get back to you ASAP.

Mobile Check-Up: Are health apps replacing doctors?

Do you trust your favorite health apps more than your physician? Advanced technology and a struggling healthcare system has left millions looking to smart phones for guidance. Find out what makes apps awesome and how One Drop | Mobile can help keep YOU on track & out of the doctor’s office.

Everyone is using health apps!

Millennials and Baby Boomers alike are driving the growing demand for mobile fitness & health apps. There are more than 250,000 mobile health (mHealth) apps available. As a result, the download rate for these global mHealth apps nearly doubled between 2011 and 2015. It’s not slowing down!

2/3 of all Americans say they are willing to use a mobile app to manage their health.

What should you look for?

80% of all mobile apps are deleted after just one use! People like you are looking for quality content and a consistently exceptional user experience. So, what makes the ideal health app?

Appealing Appearance

First impressions are everything. An app can only affect a user’s health behavior if they enjoy using it! Therefore, successful apps have a user interface that is uniquely branded and beautifully designed.

Easy to Use + Affordable

A mHealth app should be easy to install and use, and should come at little to no cost to the consumer. With hundreds of thousands of options on the market, users don’t have the patience for complicated apps. Quality apps are intuitive and ideally free!


Many people are driven by a desire to control their own destinies and they see mHealth apps as a tool for achieving a happy, successful life. The most common motivators for using an mHealth app are tracking and reminders related to diet, medications, symptoms, and physical activity.


Successful apps are constantly evaluating and meeting the users’ changing needs. New features, bug fixes, and streamlining operations keep customers satisfied.

Content that Connects

Health is personal, therefore mHealth apps should include content that connects to users. Content should convey health knowledge, how to apply that knowledge, and establish a community for open discussion.

Helpful Customer Support

Not every mHealth user is tech-savvy. Users who need help should have a place to turn to! A winning app has a friendly and knowledgeable customer support team to answer questions ASAP.

One Drop | Mobile

One Drop | Mobile app

In 2016, healthcare costs rose by the most in 32 years. With the prices of medications, doctor appointments, and health insurance on the rise, the public needs quality mHealth apps to stay on track. Put away your checkbook. One Drop | Mobile has your back!

✓ Sleek and modern interface.

✓ Easy to navigate, with step-by-step instructions for new users 🙂

✓ Frequent updates for iOS and Android.

✓ Log your daily activities, and see the relationships that food, medications, and activity have with glucose levels.

✓ See REAL results. One Drop | Mobile users have experienced 1.0% reduction in A1c in as little as 2 months.

One Drop | Mobile improves A1c

“The improvement in A1c we’ve seen among our users is often achieved with drugs, but rarely, if ever, seen with self-care interventions.” – Jeff Dachis, Founder and CEO of One Drop

✓ Learn how others in the One Drop community navigate their daily lives, from one good glucose reading to the next. Share your own stories and find support!

✓ 24/7 Customer Support Team to happily answer your question in 24 hours or less!

What are you waiting for? Kick-start your health with One Drop | Mobile TODAY.

One Drop | Experts Becomes the First Digital Diabetes Education* Program Recognized by the American Diabetes Association

Company announces that its mobile diabetes education and coaching program, One Drop | Experts, is the first digital diabetes education program recognized by the American Diabetes Association for Quality Self-Management Education* and Support.

April 18, 2017 — New York, NY — One Drop today announced that its mobile diabetes education and coaching program, One Drop | Experts, has been Recognized by the American Diabetes Association for Quality Self-Management Education* and Support. One Drop | Experts is the first and only digital therapeutics program to receive this recognition, identifying One Drop | Experts as meeting the National Standards for Diabetes Self-Management Education and Support (NSDSMES).

“One Drop is proud to be the first digital diabetes self-management education program awarded recognition by the American Diabetes Association. Diabetes is a complex condition that requires daily management and ongoing support,” said Dr. Mark Heyman, Vice President of Clinical Operations & Education. “One Drop | Experts uses mobile technology to deliver diabetes education and support to people wherever they are, whenever they need it, in a way the traditional healthcare cannot. It has been incredible to see our users gain confidence and feel empowered in their diabetes management while reducing their A1c as a result of using One Drop | Experts.”

According to the latest statistics from the American Diabetes Association, there are 29.1 million people with diabetes in the United States, with nearly 1.4 million more people diagnosed each year. In 2012, the total economic burden of diabetes was estimated at $245 billion per year, up from $174 billion just 5 years earlier. With fewer than 20,000 Certified Diabetes Educators in the United States, it is impossible to meet the demand for diabetes education via traditional in-office interactions.

One Drop | Experts is a clinically-validated, scalable diabetes education and coaching program delivered entirely through the One Drop | Mobile app. The “Experts” are Certified Diabetes Educators (CDEs) who work one-on-one with people with diabetes, providing personalized educational content and insights, as well as ongoing support, encouragement and accountability. One Drop | Experts is uniquely engaging, combining the use of mobile technology, real-time health data, and human support to empower people with diabetes to take an active role in self-care and achieve healthier outcomes.

“This recognition represents adherence to the current and evidence-based National Standards for Diabetes Self-Management Education and Support (DSMES),” said Jo Ellen Condon, RD, CDE, managing director, Education Recognition Program at American Diabetes Association. “Education utilizing digital technology will greatly assist in increasing quality DSMES access and potentially help decrease education disparities in locations that do not have traditional programs.”

Just last month, One Drop reported findings from a retrospective study demonstrating that One Drop | Mobile app users report a substantial improvement in glycemic control, reducing A1c by 1.0 percentage point after using One Drop | Mobile for as little as two months. One Drop also reported initial findings from a retrospective clinical study demonstrating that after only four weeks, people with diabetes using both One Drop | Mobile and One Drop | Experts:

  • reduced average blood glucose from 185 mg/dL (A1c 8.1%) to 158 mg/dL (A1c 7.1%);
  • reduced average percentage of high blood glucose readings from 19% to 4%;
  • nearly doubled the number of in-range blood glucose readings; and
  • consistently tracked food and blood glucose over time.

In June, One Drop will present the results of its recently-completed clinical study evaluating the effectiveness of One Drop | Mobile and One Drop | Experts at the American Diabetes Association’s 77th Scientific Sessions. To date, One Drop | Mobile users have contributed over 235,000,000 primary health data points toward better understanding diabetes, which One Drop analyzes to deliver powerful insights that drive behavior change, cost savings, and better health outcomes for people with diabetes.

“We’re thrilled the American Diabetes Association has chosen to recognize One Drop | Experts. We are the first and only digital diabetes education program that meets its extremely high standards in all fifty states in the U.S.,” said Jeff Dachis, Founder and CEO of One Drop. “One Drop | Experts is a highly scalable, well-designed, evidence-based, data-driven diabetes solution that provides cost-effective, comprehensive diabetes education to anyone, anywhere in the United States and, soon, anywhere in the world.”

Arlene Hambrick, a One Drop | Experts participant from Illinois who has used the program since September 2016, is just one of hundreds of people to have succeeded with the program. “For the first time in my life I actually feel supported by a professional,” said Ms. Hambrick. “I’m understanding this disease much better now and I have a better sense of what I must do to control it.”

One Drop (Informed Data Systems Inc.) is a digital health company harnessing the power of mobile computing and data science to transform the lives of everyone with diabetes.

One Drop’s offerings include the first-ever monthly subscription service to provide clinically effective, affordable, accessible diabetes care. For less than the cost of a monthly co-pay, One Drop subscribers receive:

  • One Drop | Chrome with Unlimited Testing Supplies: One Drop | Chrome not only meets the highest standards of clinical accuracy, but also wirelessly transmits blood glucose data directly to the cloud via the One Drop | Mobile app for iOS and Android. Unlimited blood glucose test strips are delivered on-demand directly to the doors of One Drop subscribers — no prescriptions, no insurance, no appointments, and no hassles.
  • One Drop | Experts for Anytime Care: One Drop | Experts moves diabetes education out of the clinic and into the lives of people with diabetes. Each One Drop | Premium subscriber has his/her own “Expert” (Certified Diabetes Educator) available 24/7 for guidance, support, and anytime care. Experts deliver personalized digital therapeutics programs, including ADA-recognized diabetes education*, to help people with diabetes define and achieve their health management goals. Subscribers can communicate with their Experts anytime via in-app chat; all data recorded in the app is available to Experts in real-time, allowing them to provide relevant behavioral guidance in the moments when subscribers need it most. No appointments necessary.
  • One Drop | Mobile: One Drop | Mobile is an award-winning, cloud-based diabetes management solution delivered entirely via mobile app on iOS and Android. One Drop | Mobile provides real-time and historical blood glucose data and analytics to subscribers and their healthcare providers, allowing both to see relationships between specific health behaviors and health outcomes. One Drop | Mobile also includes a fully-featured Apple WatchOS app for logging and analyzing diabetes data on the go. One Drop | Mobile is the only diabetes management platform that offers comprehensive self-care, peer-support, and expert support all in one place.

One Drop also offers an enterprise solution, One Drop | Professional, for insurers, health care provider networks, and self-insured employers to dramatically lower the cost of caring for people with diabetes.

The One Drop | Mobile solution is available for free worldwide. One Drop | Chrome is sold exclusively by One Drop (iOS, Android, and http://onedrop.today/), Amazon (http://www.amazon.com), and Apple (http://store.apple.com). One Drop’s consumer subscription service is available for purchase in-app (iOS and Android) and at http://onedrop.today. For more information, contact just@onedrop.today.

*The American Diabetes Association recognizes this education service as meeting the National Standards for Diabetes Self-Management Education and Support.

Press Contact
Rachel Sanchez-Madhur


DCDE Twitter Chat: People want more from diabetes education!

DCDE Twitter Chat

When you think about where to get information about diabetes, does Twitter ever come to mind? If not, I would encourage you to check it out. Twitter has a really active community of people with diabetes who are friendly and ready to help. In fact, every Tuesday from 9-10p Eastern, Diabetic Connect hosts a Twitter chat (#DCDE) with a different topic and guest each week. Last week, the One Drop | Experts team joined #DCDE for a twitter chat called Diabetes Eduction Goes Mobile: Increasing access and improving outcomes through remote CDEs. We got to hear what about diabetes education has been helpful and what’s not been helpful and what folks would really like to get from a diabetes educator.

A Certified Diabetes Educator (CDE) is a licensed health professional who specializes in diabetes and diabetes management. CDEs help people understand and manage their diabetes.

The discussion was fast and furious, and we sure learned a lot. You can read the whole chat by going to Twitter (www.twitter.com) and typing #DCDE in the search box. Here are the most important things I took away from this Twitter chat:

  • People with diabetes don’t see a CDE often enough: Most people tweeted that they rarely see a CDE as part of their regular diabetes care. After they are diagnosed, the only time that many people ever see a CDE is when they start on an insulin pump or CGM. People want more access to CDE as part of their regular diabetes care.
  • It’s not easy to access diabetes education: Speaking of getting more access to CDEs, most people don’t have easy access to a CDE. This is because the don’t know where to find one, there is not one close by, or their insurance won’t pay for the visit.
  • Relationship is key: Having an ongoing, supportive relationship is a key part of good diabetes education. A good relationship with a CDE makes diabetes education personalized. It lets people talk about their struggles, set goals, and have the CDE hold them accountable. If people don’t have regular contact with a CDE, this just isn’t possible
  • Data + diabetes education: If a CDE had access to a person’s diabetes data, including blood sugars, food and activity, they would be able to give valuable feedback that the person with diabetes could use right away. A lot of people wished they had a CDE with that kind of access.
  • Diabetes education should be empowering: I was surprised by the number of people who talked about experiences with CDEs who they felt were judging them rather than supporting them. This is not ok – diabetes education is about support and problem solving, not negativity and judgment.
  • Focus on emotions: Diabetes education is more than carb counts and insulin doses. Living with diabetes can be stressful and people want their diabetes educator to understand this and work with them to overcome their emotional struggles – or at least point them in the right direction.

From this Twitter chat, it was clear that many people with diabetes want things from diabetes education that they are not currently getting. Many of the issues that came up in this conversation were what the One Drop team was thinking about when we developed One Drop | Experts, and I think we’ve done a really good job at tackling these challenges. One Drop | Experts gives you access to a CDE whenever you need it, wherever you at an affordable price. We know that there’s not a one-size-fits-all approach. Your Expert works to get to know you, so they can support and empower you on your diabetes journey. We use your data to help, not judge, you, and we get that diabetes is a lot more than just numbers.

If you are like many of the folks we chatted with on Twitter and want more out of diabetes education, I would encourage you to give One Drop | Experts a try!

You can also follow One Drop and some members of our team on Twitter for lots helpful information about diabetes!