Apple launched iOS 13 on September 19, 2019. When you update your iPhone to this new operating system, you will need to actively confirm that One Drop has your permission to connect with your Bluetooth devices, including glucose meters, scales, and blood pressure cuffs.
Let's make sure your data continues to seamlessly flow from your devices to the One Drop app. Please find your situation below, and follow the instructions provided.
I'm a new user, setting up my meter for first time.
Welcome to the family! When you download the app, you'll get a pop-up asking for permission to sync with Bluetooth accessories. Say OK and continue to follow the on-screen instructions.
I'm an existing user, and my meter is already set up.
Great! You will receive an alert at some point (could be when you’re not even in the app) to re-confirm that you want to allow One Drop to access Bluetooth. When you see that alert, say OK. Your meter should continue syncing as normal.
Help! I accidentally dismissed the pop-up, and now my meter won't sync!
No worries! Follow these instructions:
- Go to your iPhone Settings.
- Scroll down to where all your apps are listed, and tap "One Drop."
- Toggle Bluetooth ON.
You're all set! Your meter will begin syncing again, just as before.