Follow the steps below to link your Dexcom account with One Drop. Once setup is complete, new CGM data will automatically upload to the One Drop app. A Dexcom logo will appear next to the data imported from your Dexcom account. There are two ways to do it.
My Journey (preferred method)
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Open the One Drop app,
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Select the My Journey tab at the bottom right of the screen.
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Select the Log sub-tab at the top.
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Select Import Health Data at the bottom.
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Select Dexcom.
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Sign in to your Dexcom account.
My Account
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Open the One Drop app.
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Select the My Account icon in the upper right (gray person icon).
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Select Import Health Data.
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Follow the steps from the preferred method outlined above.
Data created before setting up your Dexcom with One Drop will not be uploaded into the app. Only after you link your Dexcom account will new CGM data be automatically imported.
Note: there is currently a three-hour delay with data transfer from Dexcom to the One Drop app. The delay was established by Dexcom in collaboration with the FDA. This integration is available for U.S.-based Dexcom accounts.
One Drop was among the first apps to integrate directly with Dexcom. Learn more.
If you experience any difficulties, please reach out to us at 1-800-437-1474 (US/CA) (+44 808-164-8300 for UK/EU customers) or support@onedrop.today. Support hours are 9:30 a.m. - 5:30 p.m. ET Monday through Friday.
Updated: January 22, 2019