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If your One Drop glucose meter isn’t working as expected, here are a few steps you can take to troubleshoot on your own before reaching out to the customer care team.
Update the One Drop app.
Our development team is continually improving the One Drop app. Using the latest version will ensure there are fewer bugs and better connectivity. If you have an Android phone, go to the Google Play Store, search for the One Drop app, and select Update. If you have an iPhone, visit the Apple App Store, search for the One Drop app, and select Update. Do not delete and reinstall your One Drop app.
Resync your meter.
Keep your phone and meter in close proximity (within a few feet of each other), make sure Bluetooth is enabled on your phone, and try connecting your meter again following these steps.
Log in using the same method you used to sign up.
For example, if you signed up with Facebook, you will need to sign in with Facebook to access your account. If you signed up with your email, you will need to sign in with the same email address.
If you experience any difficulties, please reach out to us by calling 1-800-437-1474 (US/CA) (+44 808-164-8300 for UK/EU customers) or emailing us at firstname.lastname@example.org. Support hours are 9:30 a.m. - 5:30 p.m. ET Monday through Friday.
Updated: April 06, 2021