Support  >  Glucose Meter

Troubleshooting your One Drop glucose meter

If your One Drop glucose meter isn’t working as expected, here are a few steps you can take to troubleshoot on your own before reaching out to the customer care team. 


  • Delete and redownload the One Drop app.
    Our development team is continually improving the One Drop app. Using the latest version will ensure there are fewer bugs and better connectivity.
  • Resync your meter.
    Keep your phone and meter in close proximity (within a few feet of each other), make sure Bluetooth is enabled on your phone, and try connecting your meter again following these steps
  • Log in using the same method you used to sign up.
    For example, if you signed up with Facebook, you will need to sign in with Facebook to access your account. If you signed up with your email, you will need to sign in with the same email address. 

Still having problems? We’re here to help! Give us a call at 1-800-437-1474 (US/CA) or +44 808-164-8300 (UK/EU) for technical support.

Monday-Friday 9:30AM-5:30PM EST 1-800-437-1474 (US/CA) +44 808-164-8300 (UK/EU)