Support  >  Test Strips

When do test strips ship? (All Subscriptions)

Automatic Shipments

Users with 100, 200 and 300 Plans are shipped test strips every 3 months.


On-Demand Ordering

Users with an Unlimited Plans order test strips (up to 300 at a time) as needed using the One Drop app.


I have an Unlimited Plan, how do I order strips?
  1. Make sure you are running the latest version of the One Drop App from the Apple App Store or Google Play Store
  2. Login to the One Drop App using the email + password or social account used to make your store purchase.
  3. Navigate the settings section of the app
  4. Tap “My Purchases”
  5. Tap “Get More Strips”
  6. Confirm shipping address and select how many test strips you need!

Test strips ship for free. Please allow 5-7 business days after processing for delivery.

IMPORTANT: Consistently sync your One Drop Glucose Meter readings with the One Drop App! Test strip orders may be placed on hold if a user is ordering >300 test strips/month without syncing >300 readings/month. If you believe your account has been placed on hold, please upload your meter readings to the app and contact us at customerservice@onedrop.today.

Updated: January 22, 2019

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