Support  >  Coaching

Coaching FAQ

What qualifications do One Drop coaches have?

Every One Drop coach is a certified health professional with years of experience helping people manage chronic conditions and improve their health. One Drop coaches include:

  • Registered nurses
  • Certified personal trainers 
  • Registered dietitians
  • Certified wellness coaches
  • Certified fitness specialists
  • Certified diabetes care and education specialists

It can be lonely on the journey to better health. Connect with someone who really gets it. 

How can a coach help me?

Your One Drop coach can help you:

  • set and reach health goals
  • adjust your diet
  • get started with meal planning
  • find an exercise routine you’ll love
  • learn how to manage stress
  • and more!

Using your data collected via the One Drop app, your coach can identify problem areas that you may not have noticed and work with you to develop the tools you need to take control of your health. Coaches empower you to talk to your healthcare team more effectively.

Most important, One Drop coaches are there to provide daily encouragement and cheer you on.

Are coaches live humans or bots?

One Drop coaches are real humans, not bots. They spend time getting to know you and your unique needs, so they can offer truly personalized advice.

What do members say about their coach?

One Drop Premium members love their coaches. Some have been working together for years and have achieved incredible results.

“My coach holds me accountable. He helps me set realistic goals and reach them. It’s a safe place to ask questions. He’s been a lifesaver.”

— Julie B.

“Without coaching, I don’t believe I’d be where I am today. It gives me access to someone who really understands diabetes and how to deal with it.”

— Scott R.

“She doesn’t judge me; she supports me. One of my biggest fears about going to the doctor is getting scolded and my coach doesn’t do that.”

— Manny C.

Can my coach provide medication or insulin recommendations?

At this time, One Drop coaches cannot tell users how to dose their medications.

Please contact your healthcare professional if you have questions or concerns regarding your insulin and oral medications.

How do I talk to my coach?

You can send and receive text messages directly in the One Drop app. Message your coach any time. Coaches typically respond within 24 hours during weekdays. Your coach is there to provide support, education, and advice during your One Drop journey.

To start a conversation with your coach, launch the One Drop app and select the chat bubble icon in the middle bottom of the screen. This feature is available through One Drop Premium. 

Need more support? Call 1-800-437-1474 or email Support hours are 9:30 a.m. to 5:30 p.m. ET Monday through Friday.

Updated: April 06, 2021