Support  >  Billing

Is One Drop covered by insurance?

At this time, One Drop is not covered by insurance. One Drop is direct-to-consumer, which means our users have the flexibility to choose the plans and products that work best for them without needing authorization from their insurance company or a prescription from their provider. We believe that everyone has the right to access One Drop’s high-quality self-care resources regardless of insurance status.

How do I get an itemized receipt?

You can request an itemized receipt by contacting us at

Do you accept flex spending cards (HSA/FSA)?

Yes! One Drop is set up to process HSA/FSA cards and is classified by our credit card processor under Merchant Category Code 8099 (medical services). Note that HSA/FSA cards often have rules and regulations attached; so, if you run into any issues, please reach out to your card's bank or an administrator.

Does One Drop have a program for employers?

Yes! One Drop offers an end-to-end solution for employers who want to provide One Drop as a health benefit and help their workforce live healthier lives. Ask your benefits manager to visit our employer program page for more information.

If you have additional questions, please reach out to us by calling 1-800-437-1474 (US/CA) (+44 808-164-8300 for UK/EU customers) or emailing us at Support hours are 9:30 a.m. - 5:30 p.m. ET Monday through Friday. 

Updated: November 06, 2019