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Sales tax

In the US, One Drop charges sales tax for orders shipped to customer addresses based on two criteria:

  • States where we have tax nexus (where we have offices, facilities, and staff)
  • States that do not exempt sales tax for medical devices

Given this, we currently charge sales tax for customers in California, Texas, and Illinois.

California and Texas are origin-based states, so we are obligated to charge customers sales tax based on One Drop's location. These states only exempt sales tax on medical devices when the item is sold as part of a prescription. Since One Drop orders don’t accompany prescriptions or doctor’s orders, we are obliged to charge sales tax for customers in these states based on the combination of state, county, city, and district tax rates.

Illinois allows medical devices to be taxed at a 1% reduced rate. Since Illinois is an origin-based state, sales tax for Illinois customers is based on our facility location and is reduced from the normal 10.25% rate to 9.25%.

New York exempts sales tax for medical devices, so we are not obligated to charge sales tax for New York customers.

To learn more, see this article from Quaderno.


If you have additional questions, please reach out to us by calling 1-800-437-1474 (US/CA) (+44 808-164-8300 for UK/EU customers) or emailing us at Support hours are 9:30 a.m. - 5:30 p.m. ET Monday through Friday. 

Updated: January 22, 2019