Support  >  Delivery

How long does shipping take?

Shipping typically takes 5 to 10 business days. When calculating your estimated arrival date, please take into consideration:

  • Our fulfillment centers process orders Monday to Friday.
  • Orders placed after 12:00 p.m. ET Monday to Thursday may be processed the following business day.
  • Orders placed after 12:00 p.m. ET Friday to Sunday will be processed the following business day.
  • Orders are not processed or shipped on US national holidays.

How long does shipping take for an unlimited plan?

Once an unlimited plan subscriber places an in-app order for test strips, the order is registered by our system and the member will receive a confirmation email. The order is then sent to and processed by one of our fulfillment centers.

After processing, test strips will be delivered within 5-10 business days.

If you need your order expedited, please see our Shipping costs page for further details. 

IMPORTANT: Unlimited subscribers should consistently sync their One Drop glucose meter readings with the One Drop app. Test strip orders may be placed on hold if a user is ordering >300 test strips/month without syncing >300 readings/month.

If you believe your account has been placed on hold, please upload your meter readings to the app and if you experience any difficulties, please reach out to us by calling 1-800-437-1474 (US/CA) (+44 808-164-8300 for UK/EU customers) or emailing us at Support hours are 9:30 a.m. - 5:30 p.m. ET Monday through Friday.

Updated: January 22, 2019