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All Withings products that you would like to use with the One Drop app must be purchased in the One Drop store and not directly from Withings or another third party retailer.
If you experience any difficulties, please reach out to us by calling 1-800-437-1474 (US/CA) (+44 808-164-8300 for UK/EU customers) or emailing us at firstname.lastname@example.org. Support hours are 9:30 a.m. - 5:30 p.m. ET Monday through Friday.
Updated: July 19, 2021