If you are not receiving notifications when your coach has sent a message, this is likely due to not having One Drop push notifications enabled. To learn how to turn on push notifications, please visit this page.
If you experience any difficulties, please reach out to us by calling 1-800-437-1474 (US/CA) (+44 808-164-8300 for UK/EU customers) or emailing us at firstname.lastname@example.org. Support hours are 9:30 a.m. - 5:30 p.m. ET Monday through Friday.
Updated: May 11, 2021