• What qualifications do One Drop coaches have?

    Every One Drop coach is a Diabetes Care and Education Specialist with years of experience helping people manage their diabetes and improve their health.

  • How can a coach help me?

    Your One Drop coach can help you:
    • set and reach health goals
    • adjust your diet
    • get started with meal planning
    • find an exercise routine you’ll love
    • learn how to manage stress
    • and more

    Using your data collected via the One Drop app, your coach can identify problem areas that you may not have noticed and work with you to develop the tools you need to take control of your health and talk to your healthcare team more effectively.

    Most important, One Drop Coaches are there to provide daily encouragement and cheer you on.

  • Are coaches live humans or bots?

    One Drop coaches are 100% real humans, not bots. They spend time getting to know you and your unique needs, so they can offer truly personalized advice.

  • What do users say about their coach?

    One Drop users love their coaches. Some have been working together for years and together, have achieved incredible results.

    “My coach, Mark, holds me accountable.
    He helps me set realistic goals and reach them. It’s a safe place to ask questions.
    He’s been a lifesaver.”
    — Julie B., One Drop User
    “Without coaching, I don’t believe I’d be where I am today. It gives me access to someone who really understands diabetes and how to deal with it.”
    — Scott R., One Drop User
    “She doesn’t judge me; she supports me. One of my biggest fears about going to the doctor is getting scolded and Rachel doesn’t do that.”
    — Manny C., One Drop User
  • Can my coach provide medication or insulin recommendations?

    At this time, One Drop coaches cannot tell users how to dose their medications.

    Please contact your healthcare professional if you have questions or concerns regarding your insulin and oral medications

  • How do I talk to my coach?

    You can send and receive text messages from your coach directly in the One Drop app. Message them anytime. Coaches typically respond within 24 hours during weekdays. Your coach is there to provide support, education, and advice during your One Drop journey.