Support  >  Coaching

Why am I not receiving notifications that my coach has sent a message?

If you are not receiving notifications when your coach has sent a message, this is likely due to not having One Drop push notifications enabled. To learn how to turn on push notifications, please visit this page


If you experience any difficulties, please reach out to the One Drop Customer Care team. 


You can reach us by calling 1-800-437-1474 (US/CA) or +44 808-164-8300 (UK/EU) or emailing customerservice@onedrop.today. 


Support hours are 9:30 a.m. - 5:30 p.m. EST Monday through Friday. 

Updated: May 11, 2021

Monday-Friday 9:30 a.m.-5:30 p.m. ET 1-800-437-1474 (US/CA) +44 808-164-8300 (UK/EU)