Support  >  Coaching

Why am I not receiving notifications that my coach has sent a message?

If you are not receiving notifications when your coach has sent a message, this is likely due to not having One Drop push notifications enabled. To learn how to turn on push notifications, please visit this page

If you experience any difficulties, please reach out to us by calling 1-800-437-1474 (US/CA) (+44 808-164-8300 for UK/EU customers) or emailing us at Support hours are 9:30 a.m. - 5:30 p.m. ET Monday through Friday. 


Updated: May 11, 2021